Shipping Policy

At Emma Oxford, we are committed to providing clear delivery information and reliable shipping to our customers throughout the United Kingdom.

Please review the following information about our delivery service, processing times and shipping conditions.

General Shipping Information

Emma Oxford currently provides delivery to customers throughout the United Kingdom.

Shipping is free for all orders delivered within the United Kingdom.

We work with suppliers and international fulfilment partners to provide our product range. Depending on the product, orders may be dispatched internationally rather than from a warehouse in the United Kingdom.

Tracked delivery information is provided once your order has been dispatched and tracking details become available.

Delivery Time

Total Estimated Delivery Time: 9–15 business days.

Our estimated delivery period consists of two separate stages:

Processing Time: Orders are normally processed within 1–3 business days (Monday to Friday).
Transit Time: Following dispatch, delivery is estimated to take 8–12 business days.

The processing period is additional to the transit period.

Business days exclude Saturdays, Sundays and applicable public or bank holidays.

Delivery estimates may be affected by exceptional demand, customs processing, carrier disruptions, adverse weather or other circumstances outside our reasonable control.

If a significant delay occurs, our customer service team will assist you with information about your order.

Failed Delivery or Returned Packages

Please ensure that the delivery information entered at checkout is correct and complete.

If a delivery attempt is unsuccessful because an incorrect or incomplete address was provided, the carrier may hold the parcel temporarily, attempt another delivery or return it to the relevant facility.

Where available, the carrier may arrange delivery to an alternative location or a neighbouring address in accordance with its procedures.

If a parcel is returned because of incorrect delivery information, please contact us at info@emma-oxford.com.

We will review the available options for redelivery. Additional shipping charges may apply where the failure resulted from incorrect information supplied by the customer.

Lost or Damaged Packages

If your parcel is lost, arrives damaged or is marked as delivered but cannot be located, please contact info@emma-oxford.com as soon as possible.

Please include your order number and any available tracking information.

Our team will investigate the issue with the shipping provider and work towards an appropriate resolution.

Emma Oxford remains responsible for the goods until they are received by you or a person nominated by you other than the carrier.

Your statutory rights concerning goods that are not delivered, damaged in transit or delivered later than required remain unaffected.

Updates to This Shipping Policy

We may update this Shipping Policy to reflect changes to our delivery procedures, fulfilment arrangements or services.

The current version will be published on this page. Any applicable terms agreed at the time of purchase will continue to be respected.

Customer Service Available Hours

Our customer support team is available to assist you during the following hours:

Monday – Saturday | 9:00 AM – 5:00 PM (UK Time)

For delivery enquiries, order tracking or assistance with an existing purchase, please contact info@emma-oxford.com.

We aim to respond to enquiries as quickly as possible.

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