Payment Policy

Secure Payment

At Emma Oxford, we take the security of our customers' payment information seriously.

Payments made through emma-oxford.com are processed using secure payment systems provided by Shopify and its payment-processing partners.

Our website uses encrypted HTTPS connections to help protect information transmitted during shopping and checkout.

While we take reasonable precautions to protect payment information, no online system can guarantee absolute security.

Accepted Payment Methods

We accept the payment methods displayed at checkout, including:

Major credit and debit cards.
Apple Pay.
Google Pay.
Shop Pay.
Other supported payment options where available.

The availability of a specific payment method may depend on your location, device and the payment services enabled for your transaction.

All prices and transactions are presented in British Pounds Sterling (GBP).

PCI Compliance

Card payments are handled through payment-processing infrastructure designed to comply with applicable Payment Card Industry Data Security Standard (PCI DSS) requirements.

These standards establish security requirements for organisations involved in storing, processing or transmitting payment-card information.

Our payment providers are responsible for the security of cardholder information processed through their respective systems.

Payment Information

Emma Oxford does not independently store complete payment-card numbers or security codes in its ordinary store administration.

Payment transactions are handled by Shopify and the applicable payment-processing provider.

Following a successful payment, we receive transaction confirmation and the relevant information needed to process your order.

This may include:

Payment status.
Transaction reference.
Billing and delivery information.
Payment method details made available by the processor, such as limited card-identification information.

We may use this information to manage orders, process refunds, investigate payment issues and maintain appropriate transaction records.

Privacy Protection

We respect the privacy of our customers.

Payment and personal information may be shared with trusted service providers where necessary to process transactions, prevent fraud, fulfil orders and deliver our Services.

Where permitted and subject to applicable privacy requirements, certain information may also be processed by service providers supporting analytics or marketing activities.

For more information, please review our Privacy Policy.

Customer Service Available Hours

Our customer support team is available to assist you during the following hours:

Monday – Saturday | 9:00 AM – 5:00 PM (UK Time)

For questions relating to payments, billing, refunds or payment confirmation, please contact info@emma-oxford.com.

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