Returns and Refund Policy

This policy applies to purchases made from Emma Oxford, operated by PSF Enterprises LLC. It does not limit your rights under UK consumer law.

1. Cancellation and our 30-day return period

You have the legal right to cancel an online purchase without giving a reason. You must tell us within 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods. If one order is delivered in separate shipments, the period starts after the final item is received.

Emma Oxford voluntarily extends the period for notifying us of an eligible return from 14 days to 30 days after delivery. Returns notified during days 15 to 30 must be unworn, unused other than as reasonably necessary to inspect them, and returned with any original tags.

To cancel or request a return, send a clear statement to info@emma-oxford.com or to PSF Enterprises LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States. Include your name, order number and the items concerned. You may use the cancellation form below, but you do not have to.

2. Returning the goods

After notifying us, you must send the goods back within 14 days. Contact info@emma-oxford.com for the applicable return address before posting the parcel.

For every change-of-mind return, you are responsible for and must pay the direct cost of returning the goods. This applies both to returns notified within the statutory 14-day cancellation period and to returns notified under our voluntary 30-day return period. We pay reasonable return costs where the goods are faulty, damaged, incorrect or not as described.

You may inspect goods as you would in a shop. We may reduce the refund for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

3. Refunds

For a cancellation made within the legal 14-day period, we refund the price paid and the cost of our least expensive standard delivery option. We do not have to refund any extra amount paid for a more expensive delivery option.

For a return notified during our voluntary period from day 15 to day 30, we refund the price paid for eligible returned goods. The original delivery charge is not refunded unless the goods are faulty or the law requires it.

We issue the refund to the original payment method within 14 days after receiving the returned goods or evidence that they were sent back, whichever is earlier. We may withhold the refund until then.

4. Exceptions

The change-of-mind cancellation right does not apply where a legal exception applies, including goods made to your specifications or clearly personalised, and sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed.

5. Faulty or misdescribed goods

Goods must be of satisfactory quality, fit for purpose and as described. UK law may give you a 30-day right to reject faulty goods and, after that period, rights to repair, replacement, a price reduction or a refund. Contact info@emma-oxford.com. These rights are separate from the change-of-mind return period.

Model cancellation form

Complete and send this form only if you wish to cancel the contract:

To: Emma Oxford, operated by PSF Enterprises LLC
Email: info@emma-oxford.com
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if submitted on paper):
Date: