Cancellation Policy
If you wish to cancel an order placed with Emma Oxford, please contact our customer service team as soon as possible after placing your order.
You can request assistance by emailing info@emma-oxford.com or using our Contact Page.
Orders are normally processed within 1–3 business days.
Once an order has entered fulfilment or been dispatched, we may no longer be able to stop or recall the shipment.
If your order has already been dispatched, our customer service team will provide the available options for returning the goods.
For eligible online purchases, you have a statutory right to cancel the contract without giving a reason within 14 days after delivery, subject to applicable exceptions.
Emma Oxford also offers an extended 30-day return period for eligible items.
To exercise your cancellation right, you may send us a clear statement identifying your order and the items concerned.
Where goods have already been received, they must normally be returned within 14 days after you notify us of cancellation.
For change-of-mind returns, the direct return shipping cost is the responsibility of the customer.
Eligible refunds are processed in accordance with our Return & Refund Policy.
For complete information about return eligibility, refunds, exceptions and return shipping arrangements, please review our Return & Refund Policy.
Company Information
Store Name: Emma Oxford
Company Name: PSF Enterprises LLC
Company Registration Number: 2026-002048291
Registered Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: info@emma-oxford.com
Website: https://emma-oxford.com
Customer Service Available Hours
Our customer support team is available to assist you during the following hours:
Monday – Saturday | 9:00 AM – 5:00 PM (UK Time)
For cancellation requests or questions about an existing order, please email info@emma-oxford.com.