Shipping Policy
Last updated: [[LAST_UPDATED_DATE]]
This Shipping Policy applies to orders placed through [[STORE_NAME]], operated by PSF Enterprises LLC.
1. Delivery destinations
We currently deliver to: [[DELIVERY_COUNTRIES]]. Any destination restrictions will be shown before checkout.
2. Order processing
Orders are normally processed within 1 to 3 business days after payment is authorised. Business days exclude weekends and public holidays in the relevant processing location.
Orders placed during high-demand periods may require additional processing time. If a material delay occurs, we will contact you using the details provided with the order.
3. Estimated delivery time
After dispatch, estimated delivery to [[TARGET_MARKET]] is 8 to 12 business days. This delivery period is separate from the 1 to 3 business days required to process the order. Delivery estimates are not guaranteed delivery dates unless we expressly agree to a specific deadline.
Unless we agree otherwise, we will deliver within 30 days after the contract is concluded where this limit is required by applicable consumer law. If delivery is not completed within the agreed or legally required period, you may have the right to set a reasonable additional deadline and then cancel for a refund if delivery still does not occur.
4. Shipping charges
Available delivery methods and their prices are displayed at checkout before you submit the order. The total price will include all delivery charges collected by us.
Current shipping offer: [[SHIPPING_RATES_OR_FREE_SHIPPING_THRESHOLD]].
5. Dispatch location and split shipments
Products may be dispatched from different fulfilment facilities or supplier warehouses. An order containing multiple items may arrive in separate parcels at no additional delivery charge beyond the amount confirmed at checkout.
6. Tracking
Where tracking is available, we will send the tracking information by email after dispatch. Tracking updates may take up to [[TRACKING_ACTIVATION_TIME]] to appear after the carrier receives the shipment.
7. VAT, customs duties, and import charges
[[DUTIES_AND_TAXES_TREATMENT — for example: “All applicable VAT, customs duties, and import charges are included in the price paid at checkout, so no additional import payment should be requested on delivery.”]]
If any charge may be payable by the customer on import or delivery, this will be clearly disclosed before the order is submitted. Do not publish this policy until the wording matches the actual tax and customs setup.
8. Address accuracy and changes
You are responsible for providing a complete and accurate delivery address. Contact [[CUSTOMER_SUPPORT_EMAIL]] immediately if a correction is required. We cannot guarantee changes after processing or dispatch has begun.
If a parcel is returned because the address supplied was incorrect or incomplete, we will contact you regarding redelivery or refund options. Any deduction or additional charge will be limited to actual, reasonable costs and what applicable law permits.
9. Delayed or missing deliveries
If tracking has not updated for an unusual period or the estimated delivery window has passed, contact us with your order number. We will investigate with the carrier or fulfilment partner.
We remain responsible for delivery until you, or a person you designate other than the carrier, receives the goods. We will not require you to resolve a carrier claim on our behalf, although we may ask for reasonable cooperation.
10. Damaged parcels or incorrect items
If a parcel arrives damaged, an item is missing, or you receive the wrong product, contact us promptly at [[CUSTOMER_SUPPORT_EMAIL]]. Include your order number and photographs where reasonably possible. Your statutory rights are not affected if photographs are unavailable.
11. Refused and uncollected parcels
If a parcel is refused or not collected and is returned to us, we will contact you. Refunds and any permitted deduction for actual return costs will be handled in accordance with applicable consumer law and our Returns and Refund Policy.
12. Contact
For delivery questions, email [[CUSTOMER_SUPPORT_EMAIL]].