Returns and Refund Policy

Last updated: [[LAST_UPDATED_DATE]]

We want you to be satisfied with your purchase. This policy explains your statutory rights and our return process. Nothing in this policy limits any mandatory consumer rights that apply in your country of residence.

1. 14-day right of withdrawal

If you are a consumer in the European Union or European Economic Area, you generally have the right to withdraw from an online purchase without giving a reason within 14 days from the day on which you, or a person designated by you other than the carrier, receives the goods.

For an order delivered in several shipments, the withdrawal period starts when the final item is received.

To exercise this right, send us an unambiguous statement before the 14-day period expires:

• Email: [[CUSTOMER_SUPPORT_EMAIL]]
• Postal address: PSF Enterprises LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States

You may use the model withdrawal form at the end of this policy, but this is not mandatory.

2. Our 30-day return period

Although the statutory withdrawal period is 14 days, we voluntarily extend the period in which you may request an eligible return to 30 days after delivery. Products must be returned in substantially the same condition in which they were received: unworn, unused beyond what is reasonably necessary to inspect them, with original tags attached, and with any original packaging. Please include the order number or proof of purchase.

This additional return period does not reduce your statutory 14-day right of withdrawal or your rights regarding faulty or non-conforming goods.

3. Starting a return

1. Contact us at [[CUSTOMER_SUPPORT_EMAIL]] and provide your order number and the item you wish to return.
2. We will send you the return instructions and the correct return address. Do not send products to our registered office unless we specifically instruct you to do so.
3. Package the item securely and retain your postal receipt and tracking information until the return is completed.

Contacting us first helps us process the return correctly, but it is not a condition for exercising a statutory right of withdrawal if you have otherwise notified us clearly and on time.

4. Return shipping costs

If you withdraw because you changed your mind, you are responsible for the direct cost of returning the goods, unless we expressly agree otherwise.

If the item is faulty, damaged, not as described, or we sent the wrong item, we will cover the reasonable return cost or provide an appropriate prepaid return method. Contact us before returning such an item.

5. Refunds

When you validly exercise the statutory right of withdrawal, we will refund all payments received from you for the relevant goods, including the cost of our least expensive standard delivery option. Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable unless required by law.

We will issue the refund without undue delay and no later than 14 days after being informed of your decision to withdraw. We may withhold reimbursement until we receive the returned goods or you provide evidence that you sent them back, whichever occurs first.

For an eligible return requested under our voluntary 30-day return period after the statutory withdrawal period has expired, we will issue the applicable product refund within 14 days after receiving and inspecting the returned goods.

Refunds are made to the original payment method unless you expressly agree otherwise. Your bank or payment provider may require additional processing time before the refund appears.

6. Condition of returned goods

You may inspect a product as you would in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product's nature, characteristics, and functioning.

7. Exceptions

The right of withdrawal may not apply to:

• goods made to your specifications or clearly personalised, including engraved jewellery;
• sealed goods that are not suitable for return for genuine health-protection or hygiene reasons after the seal has been broken, where the legal conditions for this exception are met;
• other products excluded by mandatory applicable law.

A product being discounted or on sale does not, by itself, remove statutory withdrawal or conformity rights.

8. Faulty, damaged, or incorrect goods

Please inspect your order after delivery and contact us promptly if an item is faulty, damaged, incorrect, or materially different from its description. Include your order number and clear photographs where reasonably possible. Photographs help us assess the issue but do not limit rights that cannot legally be limited.

For goods covered by EU consumer law, you are entitled to a minimum two-year legal guarantee of conformity. Depending on the circumstances and applicable law, available remedies may include repair, replacement, a price reduction, or termination of the contract and a refund. Return costs for non-conforming goods are borne by us.

9. Exchanges

To obtain a different size, colour, or item, contact us. Depending on stock and the destination market, we may arrange an exchange or ask you to return the original item and place a new order.

10. Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract:

To: [[STORE_NAME]], operated by PSF Enterprises LLC
Email: [[CUSTOMER_SUPPORT_EMAIL]]
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

I/We hereby give notice that I/We withdraw from the contract of sale for the following goods:

Order number:
Ordered on / received on:
Consumer name:
Consumer address:
Signature (only if submitted on paper):
Date:

11. Contact

For return or refund questions, contact [[CUSTOMER_SUPPORT_EMAIL]].